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Shipping policy

Shipping Policy

Effective Date: 30 Sep 2025
Company Name: 

WEST COMP LIMITED


Website: https://westcomp-electronics.com/
Registered Address: 

35 Firs Avenue, London, England, N11 3NE


Email Contact: customerservice@westcomp-electronics.com

1. Shipping Methods

WEST COMP LIMITED
 is proud to offer Standard International Shipping on all orders. Our shipping services are available to most countries worldwide. We aim to ensure that your products arrive in a timely and secure manner.

  • Processing Time: All orders are processed within 1 business day of receiving payment.

  • Shipping Time: Once shipped, delivery times for international shipments will vary based on the destination.

Please note: All orders placed on weekends or public holidays will be processed the following business day.

2. Free Shipping on Orders Over €100

We offer free standard international shipping for all orders over €100.
This applies to most countries, and shipping times depend on the delivery location.

3. Shipping Rates

Shipping fees are calculated at checkout based on:

  • The shipping destination

  • The size and weight of your order

  • The shipping method you select

We strive to offer competitive shipping rates, so you always get the best value for your purchases.

4. International Shipping

We offer international shipping to most countries, with delivery typically ranging from 5 to 10 business days, depending on your location.

Please keep in mind that shipping times may vary due to customs processing or other factors outside of our control.

We use trusted carriers for all international shipments to ensure safe and secure delivery.

5. Order Tracking

Once your order has been shipped, we will send you an email with tracking information. You can use this tracking number to follow your package's progress directly through the carrier's website.

Tracking information may take up to 24 hours to update after your order has been dispatched.

6. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs duties, taxes, or fees incurred during the import process. These charges are assessed by the destination country and must be paid by the customer.

Please be aware that customs fees and import duties are not included in the shipping costs. If you are unsure about potential customs charges, we recommend contacting your local customs office for more information prior to placing your order.

7. Delivery Delays

While we make every effort to ensure that your order is delivered within the estimated timeframe, delivery times are estimates and are subject to change. Delays may occur due to factors such as:

  • Weather conditions

  • Shipping carrier issues

  • Customs delays

If your order is delayed, we will do our best to notify you as soon as possible.

8. Lost or Damaged Items

We take great care in packaging and shipping your order, but once the package is in the hands of the shipping carrier, we are not liable for any damages or delays caused during transit. However, if you receive a damaged item or your package is lost in transit, please contact us immediately at customerservice@westcomp-electronics.com so we can assist you.

If necessary, we will help you initiate a claim with the carrier or offer a resolution based on the situation.

9. Returns and Exchanges

Please refer to our Returns and Refund Policy for instructions on how to return or exchange items. If you need assistance with the return process, contact us at customerservice@westcomp-electronics.com

10. Contact Information

If you have any questions about shipping or need assistance with your order, please contact us: